You might want to reset your Chromebook if:
- You see the message "Reset this Chrome device"
- You're having problems with your user profile or settings
- You've tried restarting your Chromebook and it's still not working normally
A factory reset erases all the information on your Chromebook's hard drive, including all the files in the Downloads folder. Prior to resetting your device, back up any files you've downloaded to an external storage drive, or to your Google Drive. The factory reset won't delete any of your files on Google Drive or an external hard drive. Follow these steps to factory reset your device, sometimes referred to as a "power wash".
- Sign out of your Chromebook.
- Press and hold Ctrl + Alt + Shift + r.
- Select Powerwash Continue
- After you've reset your Chromebook:
- Follow the onscreen instructions to set up your Chromebook
- Check to see if the problem has been resolved