You can make your Chromebook run like new again by doing a factory reset. A factory reset erases all the information on your Chromebook's hard drive, including all the files in the Downloads folder. After you factory reset your Chromebook, you will need to perform the initial set up process by connecting to a wireless network to automatically enroll the device into the schools management system. If auto enrollment fails, please see this article to manually enroll the device or contact the ChromeDepot.
Before you reset, make sure to back up your files on Google Drive or an external hard drive. The factory reset won't delete any of your files on Google Drive or external storage device. You may want to do a factory reset if:
- You performed a hard reset and the issue remains
- You see the message "Reset this Chrome device"
- You're having problems with your user profile or settings
Follow these steps to factory reset your device, sometimes referred to as a "power wash".
- Sign out of your Chromebook.
- Press and hold Ctrl + Alt + Shift + r.
- Select Powerwash Continue
- After you've reset your Chromebook:
- Follow the onscreen instructions to set up your Chromebook
- Check to see if the problem has been resolved